Frequently Asked Questions
Everything you need to know about Matir Bazar
How do I place an order?
Browse our products, add items to cart, proceed to checkout, fill in your delivery information, choose a payment method, and confirm. That's it! No account required — guest checkout works.
What areas do you deliver to?
We deliver all over Bangladesh. Inside Dhaka takes 1-2 days, outside Dhaka 2-4 days.
How much is the delivery charge?
Inside Dhaka: ৳70. Outside Dhaka: ৳100. Orders above ৳1000 get FREE delivery.
What payment methods do you accept?
We accept Cash on Delivery (COD), bKash, Nagad, Rocket, Upay, and Prime Bank transfer. For online payments, submit your Trx ID after sending the money.
How do I track my order?
Visit our Track Order page and enter your Order ID, tracking number, or phone number. No login required.
Can I return or exchange products?
Yes, if the product is damaged or not as described. Please see our Return Policy for details.
Are your products really organic?
Yes. Our products come from certified organic farms in Bangladesh. We do not use chemical pesticides or artificial preservatives.
How do I contact customer support?
You can send us a message, call us, or WhatsApp us. We respond within 24 hours.
Do you offer bulk discounts?
Yes. For bulk orders or corporate inquiries, please contact us directly and we will provide a custom quote.
Is my personal information safe?
Yes. We use industry-standard security practices, encrypted sessions, and never share your data with third parties. See our Privacy Policy.